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HIgh Mountain Tonewood
http://w-ww.luthiersforum.com/forum/viewtopic.php?f=10101&t=40641		 Page 1 of 3
Author:  jsmith [ Thu Jun 13, 2013 6:08 pm ]
Post subject:  HIgh Mountain Tonewood
Anyone had communication with Shane from High Mountain in the past couple of weeks? I've had trouble getting replies from him, both email and by phone.
Author:  meddlingfool [ Thu Jun 13, 2013 6:20 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I managed to get through this morning. He is a busy dude, but I've always got what I needed....
Author:  theguitarwhisperer [ Thu Jun 13, 2013 6:28 pm ]
Post subject:  Re: HIgh Mountain Tonewood
You just gotta catch him at the right time. He works full time I believe, in addition to cutting tone wood.
Author:  jsmith [ Sat Jun 15, 2013 1:12 pm ]
Post subject:  Re: HIgh Mountain Tonewood
Has anyone here received any tops from him since the middle of April?
Author:  Jeff Highland [ Sat Jun 15, 2013 5:16 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I have given up on obtaining Lutz because of Shane's poor communication
His current business model appears to be that of looking after a select group of favoured existing customers and ignoring everyone else.
If you do actually get a reply to an email, it will fob you off to some future time and then communication will cease.
This has been my experience and that of friends trying to place orders.
I know the background story, but this way of operating is just wasting everyone's time and energy.
Author:  Jimmy Caldwell [ Sat Jun 15, 2013 5:57 pm ]
Post subject:  Re: HIgh Mountain Tonewood
Jeff Highland wrote:
I have given up on obtaining Lutz because of Shane's poor communication
His current business model appears to be that of looking after a select group of favoured existing customers and ignoring everyone else.
If you do actually get a reply to an email, it will fob you off to some future time and then communication will cease.
This has been my experience and that of friends trying to place orders.
I know the background story, but this way of operating is just wasting everyone's time and energy.




Unfortunately this mirrors my experience with Shane. I really love the Lutz spruce Shane cuts and I've built lots of guitars from it, but I've almost run out. I bought quite a bit from him several years ago and have been trying for about 18 months to buy some more and have been unsuccessful. Maybe he'll see this and come through with some spruce. I certainly hope so as it's really great stuff.
Author:  Joel M [ Sat Jun 15, 2013 7:21 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I know that you can get beautiful Lutz from Mario at sprucetonewood.com

He has been really good with communication for me. I can usually find exactly what I want whether it be colorful or pure white. Give him a shout and let him know what your looking for and he will help you out.
Author:  theguitarwhisperer [ Sat Jun 15, 2013 8:28 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I think Mario's online right now at his forum.
Author:  ernie [ Sat Jun 15, 2013 9:06 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I had the same problem, on the swapalooza, when I placed my order shane said that if I would wait an extra month, so he could send sets to someone else , he would throw in an extra top set with my purchase for my inconvenience . Six weeks later after several e- mails the lutz arrived , but no extra set as promised. I paid via paypal an asked shane, where is the extra set ??. No reply. Sorry I don/t do business this way. I will find someone else to do biz with in the future too much BS to deal with.
Author:  theguitarwhisperer [ Sat Jun 15, 2013 11:32 pm ]
Post subject:  Re: HIgh Mountain Tonewood
Filippo Morelli wrote:
Shane is a really good guy and very stand up. If you all are having issues, I sure hope nothing is going on in his life that is causing such problems ... not his normal operating style.

Filippo


Yes he is, and I hope all is well with him.

If this thread had been about Mario, it would be 4 pages long already!

Mario is a great guy as well, I just dropped in on a whim, he sold me a great set for $40.
Author:  theguitarwhisperer [ Sun Jun 16, 2013 12:31 am ]
Post subject:  Re: HIgh Mountain Tonewood
I also bought some really nice sets from Shane and quite a bit of bracewood from Shane at the Swapapalooza.
Author:  meddlingfool [ Sun Jun 16, 2013 1:04 am ]
Post subject:  Re: HIgh Mountain Tonewood
I can understand how it's frustrating for many of us to not get the business service we hope for from Shane. However, his business is like most of our businesses, based on a passion that must be snatched as best one can from the demands of actual life. I know you can build a guitar a few hours here and there, but sourcing, felling, trucking, cutting, grading a tree is probably a larger endeavor than most of us can really identify with.
So as far as I'm concerned, I'll support him as best as I can. I'm sure he would love nothing more than to ditch his day job and survive (and provide for his family) on his passion. Just like all of us....

In the meantime....well, I wouldn't mind another box please when you can get it to me....:)
Author:  theguitarwhisperer [ Sun Jun 16, 2013 2:01 am ]
Post subject:  Re: HIgh Mountain Tonewood
I personally appreciate having guys around who know how to process tops.
I go to guitar stores and look at the guitars, they ALL have long grain runout.
None of the Lutz tops I've made guitars from have had long grain runout, to me that makes it worth waiting for if someone's a little hard to reach due to whatever.
Author:  Jeff Highland [ Sun Jun 16, 2013 3:59 am ]
Post subject:  Re: HIgh Mountain Tonewood
I guess I'm just too impatient, I've only been waiting 24 months for Shane to resume communication.
Author:  meddlingfool [ Sun Jun 16, 2013 4:26 am ]
Post subject:  Re: HIgh Mountain Tonewood
Sheesh....
What's the rush?
;)
Author:  Pmaj7 [ Mon Jun 17, 2013 9:38 am ]
Post subject:  Re: HIgh Mountain Tonewood
Canadian time? Well, with the way everyone's talking about this stuff, I can't wait to get my hands on some!
Author:  jsmith [ Mon Jun 17, 2013 10:02 am ]
Post subject:  Re: HIgh Mountain Tonewood
Thanks everyone for your collective input. Just got an email from him yesterday.
Author:  Mike OMelia [ Mon Jun 17, 2013 10:42 am ]
Post subject:  Re: HIgh Mountain Tonewood
Ya'll ever notice how Shane never has a harsh word for anybody?

As for me, he's my goto guy for harp guitar tops. Great stuff.

Mike
Author:  the Padma [ Mon Jun 17, 2013 11:10 am ]
Post subject:  Re: HIgh Mountain Tonewood
pat macaluso wrote:
Canadian time? Well, with the way everyone's talking about this stuff, I can't wait to get my hands on some!


Yes but "Canadian Time" don't mean we be sitting on our back side. Quite the contrary...

Image
Author:  B. Howard [ Mon Jun 17, 2013 11:21 am ]
Post subject:  Re: HIgh Mountain Tonewood
As often as this topic comes up, I will not be doing any business with him. There are to many quality vendors out there who give prompt and courteous customer service to deal with stuff like this. We all have our personal problems, I don't let mine interfere with my business.
Author:  arie [ Mon Jun 17, 2013 11:32 am ]
Post subject:  Re: HIgh Mountain Tonewood
sounds like a description of my many auto mechanics.....
Author:  Darryl Young [ Mon Jun 17, 2013 12:06 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I wish Filippo's comment wasn't true.......but unfortunately, it is.

Filippo Morelli wrote:
B. Howard wrote:
We all have our personal problems, I don't let mine interfere with my business.

Nor can you assume your own experience reflects all levels of personal problems one may have that interferes with business. The only thing that can be assured - if you've not had personal problems interfere with your business, you've not had a personal problem large enough to do so. Trust me, there are personal problems big enough that will do so ... for anyone and everyone. Unfortunately all of us, at one point or other, will get to experience this :(

Filippo
Author:  CharlieT [ Mon Jun 17, 2013 2:20 pm ]
Post subject:  Re: HIgh Mountain Tonewood
From a consumer perspective, the only problem with Shane is that his combination of product and grading practices are unique and have resulted in a situation in which the demand outstrips his ability to meet it. He is not a full time processor and vendor of Lutz spruce…he has a day job too. And as Filippo rightly pointed out, Shane has had more than his share of personal problems recently – the overwhelming, life changing kind.

I too have experienced difficulty reaching him, but I understand why and it has always been worth the wait. The spruce I have received from him is stellar and is graded in the manner we can only wish all vendors graded their spruce. No hype, no BS, no red or wavy grain in the “master” sets.
Author:  Pmaj7 [ Mon Jun 17, 2013 3:22 pm ]
Post subject:  Re: HIgh Mountain Tonewood
I wish I had as many Canadian Lutz vendors contacting me as I do Canadian pharmacies.
Author:  B. Howard [ Mon Jun 17, 2013 3:33 pm ]
Post subject:  Re: HIgh Mountain Tonewood
Apologies to all, That was not my style.
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