Official Luthiers Forum!

What can you say about a guy who:

Faced with a snowstorm, rents a generator to so he can keep supplying us with zoot?

Goes through your order with an eagle eye, spots a small crack in a board, immediately emails you to let you know, and chooses an even better set to send you?

Holds your order and dries the wood for you until it's ready to ship, so there are no surprises when you get it?

Packs your order so well, there's not a baggage handler on earth that could harm it?

Surprises you by including a very nice Lutz top free of charge, because you had to "wait" for your order (due to the snowstorm mentioned above)?

Well BobC is just that kind of guy. I can not recommend him enough to anyone looking for great woods and great service.

No matter what you call him....BobC, The Zootman, El Zootarino (if you're not into the whole brevity thing) Bob is THE MAN!!!!!

Bob, my friend, you make every order a great experience.

Bob has re-defined what excellent customer service is all about. I'll bet we all have stories such as Russ' where The Zootman went above and beyond and surprised us with incredible service, pricing and kindness.

We're lucky to have Bob as a valuable supplier. Most of all, I personally feel lucky to have him as a friend!

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JJ
Napa, CA
http://www.DonohueGuitars.com

russ,
Great job working in the Big Labowski reference

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nay

My blogs
Hand Made Gutar
Woodworker++

Hesh,

Here's the zoot in question...sorry for the poor pics!

First, a little black limba


Next, a set of wild zebrano


And another set, just for good measure!


The Lutz Bob sent along (as a gift) is also VERY nice. Very light and stiff, probably 30+ lines/inch, and it sounds sweet to the tap! I'm sure it will make a fine guitar.

Bob is great, Bob is goot...let us thank him for our zoot!

Nice score, Russ! All those wavy lines are making me dizzy! ...and jealous too!

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JJ
Napa, CA
http://www.DonohueGuitars.com

I love to call Bob: Dad

and Rosie : Mom

What a great couple!

Lucky to be your friend and i miss ya!

Serge

WOW! Bob, I sent an EM a while ago, but now I gotta know ~ DO you you have any more of that lovely deliciious black Limba?It seemed the ests I saw on your site were all sold.

Bob is the best, hands down! 'nuff said!

Russ I'm happy to see your order arrived safe and sound. It's allways a pleasure my friend. To all the rest of you. What can I say?

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Beautiful and unusual tone woods at a reasonable price.
http://www.rctonewoods.com/RCT_Store
The Zootman
1109 Military Rd.
Kenmore, NY 14217
(716) 874-1498

Russ, I have to say I am in complete agreement here. I just got some wood in from Bob and I have to say it is very fine stuff. And his customer service is top notch for sure!

Thanks, Bob!

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Joe Breault
Merrimack, NH
Perpetual novice