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Kim
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PostPosted: Fri Apr 13, 2007 8:36 am 
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Brazilian Rosewood
Brazilian Rosewood
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Joined: Thu Aug 18, 2005 2:21 am
Posts: 2924
Location: Changes when ever I move..Australia
Focus: Build
Status: Amateur
Hey folks,

Just another pat on the back for BobC of RCTonewoods.

I had paced an order for a curly RW top a long time ago with Bob and ask him to hold it for me while I make up my mind on some other stuff I wanted. By the time I had made up my mind, around 6 month had passed.

When I had finally placed my order, Bob packaged it up perfectly and sent it without delay to Australia. When I received the parcel a few days later, I was a little disappointed to see that there had been a mix up and the wrong top had been sent so I contacted Bob and his response was immediate. He scratched through the zoot cave and sent me some images via email.

So, around 4 or 5 days later, I had the original top that I had ordered in my hand here in AU, yep the Bobster had sent it express airfreight from the USA for nixs, nada, noth'in. Now I don't know how much stuff you guys send around this planet via express airfreight, but I can tell you this. Any profit margin that Bob was to make on this sale was gone there and then. Now that is what you call a commitment to service.

So folks, once again the old saying rings true. You just can't judge a partnership until things go a little south, and through Bob, RC Tonewoods shines through as a very good partner to us all.

Thanks Bob

Cheers

Kim
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CarltonM
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PostPosted: Fri Apr 13, 2007 9:07 am 
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Brazilian Rosewood
Brazilian Rosewood

Joined: Tue Feb 15, 2005 10:31 am
Posts: 3134
Location: United States
Now that's customer service!


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WalterK
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PostPosted: Fri Apr 13, 2007 9:27 am 
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Koa
Koa

Joined: Sat Jan 15, 2005 7:24 am
Posts: 830
Location: United States
There's nobody like Bob the Zootman!! He's the Best!!
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WaddyThomson
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PostPosted: Fri Apr 13, 2007 9:58 am 
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Joined: Mon Mar 19, 2007 7:05 am
Posts: 9191
Location: United States
First name: Waddy
Last Name: Thomson
City: Charlotte
State: NC
Focus: Build
Status: Semi-pro
Hesh!  We may have to change his name, or the meaning of Zoot!

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Waddy

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WaddyThomson
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PostPosted: Fri Apr 13, 2007 10:02 am 
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Joined: Mon Mar 19, 2007 7:05 am
Posts: 9191
Location: United States
First name: Waddy
Last Name: Thomson
City: Charlotte
State: NC
Focus: Build
Status: Semi-pro


I know when I made my original order, we had a minor mix-up, but he sure made good on that to my benefit, not his.  What a guy!


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Waddy

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Bobc
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PostPosted: Fri Apr 13, 2007 10:39 pm 
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Brazilian Rosewood
Brazilian Rosewood
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Joined: Mon Dec 27, 2004 9:42 pm
Posts: 4217
Location: Buffalo, NY
First name: Robert
Last Name: Cefalu
City: Buffalo
State: NY
Zip/Postal Code: 14217
Country: US
Thanks to all. Your kind`words are much appreciated.

_________________
Beautiful and unusual tone woods at a reasonable price.
http://www.rctonewoods.com/RCT_Store
The Zootman
1109 Military Rd.
Kenmore, NY 14217
(716) 874-1498
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bob J
 Post subject:
PostPosted: Sun Apr 15, 2007 10:49 pm 
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Koa
Koa

Joined: Sat Feb 12, 2005 6:20 am
Posts: 1437
First name: Bob
Last Name: Johnson
City: Denver
State: CO.
Zip/Postal Code: 80224
Country: USA
Focus: Build
Status: Amateur
Bob,
Looks like you are a 'wood pimp'


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Alain Desforges
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PostPosted: Mon Apr 16, 2007 3:12 am 
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Brazilian Rosewood
Brazilian Rosewood
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Joined: Tue Dec 20, 2005 7:46 am
Posts: 2227
Location: Canada
Yes sir!!! The Zootman is tops in my books too!!!

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I'd like to be able to prove, just for once, that money wouldn't make me happy...
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