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| Author: | John Watkins [ Mon Jan 15, 2007 11:28 pm ] |
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I woke up this morning to a very nasty email that I thoroughly deserved from one of my customers whose order was very late. As I never want to get one of those again, I am suspending new orders for custom work until March 1st to get caught up. Items such as tools and bargain basement stuff will continue to ship when ordered, but the semi-custom neck and fingerboard orders will be shelved until March 1st. Obviously, if you already have an order in, this does not apply to you. Contact me with any questions. Thanks, John |
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| Author: | Kim [ Mon Jan 15, 2007 11:55 pm ] |
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As you say John, Maybe the rev from your customer with the late order was well deserved, but you show great form and consideration to all by making our community aware of your commitment to your current work load. It has been my experience, especially when dealing with CNCguitarparts.com, that good things do come to he who waits. Thanks for the heads up mate. Cheers Kim |
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| Author: | tippie53 [ Tue Jan 16, 2007 12:10 am ] |
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It is good to see a business that has true values. I know what you are going through. Growing pains and lots of leaning john hall |
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| Author: | JJ Donohue [ Tue Jan 16, 2007 1:23 am ] |
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Nice, John. Thanks also for the heads up. Seems like the vast majority of our OLF suppliers have the kind of values that I'd love to see in the "real world." Now, please get things caught up during the winter months because when spring comes and the fairways are green again, I don't want you cancelling a tee time with me because of some silly orders that have to be filled 
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| Author: | John Watkins [ Tue Jan 16, 2007 1:58 am ] |
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Thanks, guys. I really appreciate the kind comments and support. |
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| Author: | Don Williams [ Tue Jan 16, 2007 2:30 am ] |
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Ahh....the joys of success. Congrats! 
Too much work ain't a bad thing, eh?  |
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| Author: | John Watkins [ Tue Jan 16, 2007 3:14 am ] |
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Thanks, Hesh. If I can get the "when I do" more in line with the "what I do", I should be in good shape. 
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| Author: | Bruce Dickey [ Tue Jan 16, 2007 3:49 am ] |
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John, Thanks for your honesty and humility. I can only say it completely amazes me when I visit your website and see all that you offer. Bruce |
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| Author: | burbank [ Tue Jan 16, 2007 5:22 am ] |
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John, You'll be back on track before you know it. Getting involved in a new business venture makes me think of getting on a merry go round. Standing there looking at it, it seems manageable. Then you decide to hop on, but it turns out that it's going a lot faster than you think. Then you wonder if you should have gotten on in the first place, or you think about getting off. But by now it's going faster, and jumping off might be worse than staying on. So, you stay on and after awhile it seems to slow down, or perhaps you just learn to deal with the fast pace as the learning curve flattens out a bit. Best of luck, you offer some great stuff. 
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| Author: | Dave Rector [ Tue Jan 16, 2007 8:33 am ] |
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John, I hope my huge order isn't the cause of your current backlog.
It is great that you started this thread to let folks know what is going on. Sometimes we forget that we are not the only person that our vendors are dealing with. Forge ahead, you'll be caught up in no time. |
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| Author: | MSpencer [ Tue Jan 16, 2007 4:50 pm ] |
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Thanks for the info, I have been very pleased with all of your products and service over the past year. Mike |
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| Author: | KenMcKay [ Tue Jan 16, 2007 7:09 pm ] |
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wise decision John! People like you will always be in demand. |
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| Author: | L. Presnall [ Wed Jan 17, 2007 1:27 am ] |
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| Author: | Dave-SKG [ Wed Jan 17, 2007 2:20 am ] |
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I recently ( several weeks ago) rec'd my kerf lining clamps. I must say they are realy GREAT! I also ordered a pre-cut neck that was on sale and it too was spectacular. When John gets caught up...place an order...you won't be sorry!!!!
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| Author: | peterm [ Wed Jan 17, 2007 3:28 am ] |
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John, better late than never....
Hope you can catch up soon. |
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| Author: | JJ Donohue [ Wed Jan 17, 2007 4:03 am ] |
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Such an elegant problem to be faced with...keep the faith, John. You have great and unique products and the customers are validating that. You'll figure out a way to get the issues resolved. And here's my golf tip to consider as you go forward with your expanding business: "If you have a handicap of 25, you have no business playing golf...if your handicap is 2, you have no business."
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| Author: | John Watkins [ Wed Jan 17, 2007 9:08 am ] |
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Good advice, JJ. I've gotten about a dozen emails from OLFers expressing their willingness to wait a little longer if it brings me a little more sanity. I can't tell you how much I appreciate the sense of community that I derive from that sort of outporing. Thanks, guys! |
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