Official Luthiers Forum!

I hope this is ok to do here, but I just wanted to take the time to say that Tracy (Luthier Suppliers) has been excellent to deal with.

After browsing through the OLF I saw many great reviews of the Centerline Finder Jig that Tracy sells so I decided to order one for myself.

After opening the package I found that the jig had been broken in half during shipment. I took a couple of pictures of the jig and sent them to Tracy (I'm quite confident that with Tracy's value of excellent customer service he would have been just as understanding with only my word, but I didn't want to leave any doubt so I decided to show him the pictures). Tracy was very understanding and although it was out of his control, apologized for the trouble. He sent out a replacement today and showed his concern by asking to let him know if the replacement arrives ok.

Regardless of whether or not the replacement arrives undamaged, Tracy deserves to be recognized for the outstanding service that he provides to his customers. Customer satisfaction is clearly an important factor to him and it shows.

I have purchased three radius dishes and the centerline finder jig from Tracy and will not hesitate to purchase from him again.

To anyone who is thinking about purchasing from Tracy (Luthier Suppliers), Go for it! He is a pleasure to do business with!

Thank you Tracy,

_________________
Thanks,
Blain

http://www.ullrichguitar.com

"89.67% of all statistics are made up on the spot."

I'll second that! The products are excellent to say the least and the service unmatched.

P.S.

The mail service is just not what it use to be!

_________________
Michael Lloyd

“I was born to ignorance, yes, and lesser poverties ...
I was born to privilege that I did not see ... I didn’t know it, but my way was paved” – John Gorka

Ok Blain,

Thanks for the heads up. I have heard nothing but good about Tracy's products and service so I'm going to head on over to his site and spend some moe on some radius profiles I have been looking at.

When it comes to quality service I have recently had a similar experiences with two of our OLF sponsors in John Watkins at CNCguitarparts.com and also Ed Dicks of AC Woods that I will let everyone know about when I can find the time.

What a great bunch of people we have here

Cheers

Kim

I'm honored to have such great customers! Thanks again for keeping me in business so I can service you to the best of my ability!
Tracy

_________________
Tracy
http://www.luthiersuppliers.com

With 100 plus guitars built in my guitar building classes using Tracy's radius dishes and other jigs I can personally vouch for the quality of his jigs and customer service that he offers.

Ditto!