Josh, you are correct, below is a fairly recent "how many ways you can say no" response I got from Grizzly when trying to order something:
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"Unfortunately, we cannot ship orders into Canada. However, if you wish, we can ship an order to the U.S. address of a freight forwarder of your choice. You would then need to arrange for them to import your order into Canada,and to deliver to your final destination. A small list of freight forwarders can be found at www.freightnet.com. Please note that all duties, taxes and freight charges beyond the United
States would be your responsibility. Please also note that the only customs document we can provide is a commercial invoice showing the countries of origin of the items on your order. We are unable to provide any other assistance with customs clearance. We also cannot provide you or your freight forwarder with our Federal Tax ID number.
If you are interested in placing an order, please provide us with your complete billing address in Canada and the address in the United States you would like us to ship to. We will then provide a quote to the U.S. address of your freight forwarder.
If you decide to place an order, payment may be made by bank wire transfer for an additional $30.00 fee. We can only accept a credit card as a form of payment if we can obtain electronic verification of the card holder's billing address through our credit card processor. We use this electronic address verification instead of your signature, and cannot accept your
credit card without it. We have found that unfortunately, many banks outside the United States do not provide this electronic address verification service.
The other option available to you, would be to visit one of our showrooms,located in Muncy, PA, Springfield, MO and Bellingham, WA. [Ya like I drive through Pennsylvania/Missouri and Washington state all the time from Toronto] We can accept your credit card as payment in our showrooms, assuming that the card holder is present to sign for the transaction. If you wish to visit one of our showrooms, please call or e-mail us to confirm product availability before you make your trip.
If we can be of further assistance, or if you would like to place an order, please do not hesitate to contact us. Your interest in our products is very
much appreciated!
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I've emailed them twice since receiving this e-mail and NO RESPONSE! (And their President calls himself a luthier .. shame on him
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I know a number of you folks in the U.S. like Grizzly - but I sure am not impressed with their customer service.
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