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PostPosted: Mon Nov 19, 2007 12:55 pm 
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Brazilian Rosewood
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Joined: Thu Mar 01, 2007 3:15 pm
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Location: Florida

I had the joy of delivering one of my guitars today. The new owner drove all the way down to Florida from Tennassee to pick it up. I think you can tell his reaction from the picture?



This is what it is all about!! I love my profession!!!


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Ken H


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PostPosted: Mon Nov 19, 2007 1:03 pm 
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Old Growth Brazilian Rosewood
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Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
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Way to go Ken buddy!!!!  This looks like one very happy customer.





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PostPosted: Mon Nov 19, 2007 1:13 pm 
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Cool,

He drove all the way from Tennessee to Florida in a suit though

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PostPosted: Mon Nov 19, 2007 2:24 pm 
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Koa
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Joined: Wed Jun 01, 2005 6:35 am
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Location: Kings Mtn., NC, USA
First name: Bill
Last Name: Greene
City: Kings Mountain
State: North Carolina
Zip/Postal Code: 28086
Country: USA
Focus: Build
Status: Amateur
Great job, and congratulations!

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PostPosted: Mon Nov 19, 2007 2:30 pm 
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Brazilian Rosewood
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Location: Russellville, Arkansas
Congrats Ken.

We're all happy for you!


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PostPosted: Mon Nov 19, 2007 3:27 pm 
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Brazilian Rosewood
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Joined: Fri Jun 10, 2005 9:51 am
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Location: San Diego, CA
First name: Andy
Last Name: Zimmerman
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Zip/Postal Code: 92103
Country: United States
Focus: Build
Cool.
That is what it is all about

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PostPosted: Mon Nov 19, 2007 5:29 pm 
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Brazilian Rosewood
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Location: Tampa Bay
First name: Dave
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City: Clearwater
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Zip/Postal Code: 33755
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That's great Ken! Congrats! He looks very happy with his new guitar.

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Anderson Guitars
Clearwater,Fl. 33755


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PostPosted: Mon Nov 19, 2007 9:55 pm 
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Brazilian Rosewood
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Great photograph!


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PostPosted: Mon Nov 19, 2007 10:50 pm 
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Congrats!

Yeah, I know what that's like. I once had a customer take a train all the way from North Carolina to pick up a guitar here in New England.

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PostPosted: Mon Nov 19, 2007 11:16 pm 
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Cocobolo
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Location: United States
Ken, that’s fantastic!

You know, you must be doing it right, when you get that kind of reaction!

Congratulations!

Robert

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PostPosted: Tue Nov 20, 2007 12:03 am 
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Brazilian Rosewood
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Joined: Tue Jul 05, 2005 10:53 pm
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Location: Hughenden Valley, England
Ken,

there's nothing better than a satisfied customer . . . unless it's one that's so satisfied that they order another guitar on the spot

Well done

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De Faoite Stringed Instruments
". . . the one thing a machine just can't do is give you character and personalities and sometimes that comes with flaws, but it always comes with humanity" Monty Don talking about hand weaving, "Mastercrafts", Weaving, BBC March 2010


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PostPosted: Tue Nov 20, 2007 3:36 am 
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Brazilian Rosewood
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Location: Florida

Thanks Guys!


He was actually talking about riding home in the back seat and letting his wife drive home while he played the new guitar. I gave them a tour of the shop and briefly showed them how the guitars were constructed. They went home VERY happy and with a healthy stack of my business cards too.


I'm just feeling really good to see the happiness and joy I was able to give someone. It made my whole day.


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Ken H


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PostPosted: Tue Nov 20, 2007 4:05 am 
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Cocobolo
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Joined: Sat Aug 25, 2007 12:59 pm
Posts: 241

Congrats Ken,


But beware.


 A customers who are overly thrilled with a new guitar tend to be the ones who, after spending time with it, may obsess on little details or other things they decide are a problem (even when frankly, they are not).


A good friend of mine who has had a Vintage retail store for the past 35 years said it well:


 "people don't buy a guitar, they buy a dream"


It is pretty difficult (if not impossible) for any luthier to come up to the standard of "dream" and frankly that is another business entirely.


But, with all that said, again congrats.    


 



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PostPosted: Tue Nov 20, 2007 4:06 am 
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Cocobolo
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Joined: Sat Aug 25, 2007 12:59 pm
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[QUOTE=DP LaPlante]

Congrats Ken,


But beware.


 Customers who are overly thrilled with a new guitar tend to be the ones who, after spending time with it, may obsess on little details or other things they decide are a problem (even when frankly, they are not).


A good friend of mine who has had a Vintage retail store for the past 35 years said it well:


 "people don't buy a guitar, they buy a dream"


It is pretty difficult (if not impossible) for any luthier to come up to the standard of "dream" and frankly that is another business entirely.


But, with all that said, again congrats.    


 

[/QUOTE]


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 Post subject:
PostPosted: Tue Nov 20, 2007 11:27 am 
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Koa
Koa

Joined: Wed Jun 01, 2005 6:35 am
Posts: 1325
Location: Kings Mtn., NC, USA
First name: Bill
Last Name: Greene
City: Kings Mountain
State: North Carolina
Zip/Postal Code: 28086
Country: USA
Focus: Build
Status: Amateur
[QUOTE=Don Williams] Congrats!

Yeah, I know what that's like. I once had a customer take a train all the way from North Carolina to pick up a guitar here in New England. [/QUOTE]

Yeah, but after the miserable train ride, he took the plane back home...AND, he bought the new guitar its own seat. You can't imagine the looks I got when carrying the thing on the plane and hearing, "I'm sorry Sir, that won't fit in the overhead bin." And I'd say, "No ma'am, it has it's on seat, beside me." It was great fun. Speaking of that guitar, it's lounging for Thanksgiving in a condo at the beach as we speak...and it's having a blast. Hope you are.

Happy Thanksgiving.

B

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