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PostPosted: Wed Nov 30, 2005 5:34 am 
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Koa
Koa

Joined: Sat Jan 15, 2005 7:24 am
Posts: 830
Location: United States
Hello Friends,
I have a non luthier question which I hope someone can help me out. It's a computer problem. I know there are some computer whizze's out there. This morning my computer has developed a blinking problem ...Not coughing or sneezing just "Blinking..every four seconds exactly.
The blink is very fast just as fast as you or I would Blink our eyes.
I have no idea how or why it has started this. Any ideas how to get help or diagnose this problem????

Sorry about the offf topic question.
Thanks walter


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PostPosted: Wed Nov 30, 2005 5:58 am 
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Koa
Koa

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Posts: 1157
Location: Siloam Springs, AR
Do you have another monitor you could plug in and try? Sounds like it's probably a hardware issue. I'd look at the monitor first and video card second. You might try changing the refresh rate in your video card settings and see if that changes anything.

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PostPosted: Wed Nov 30, 2005 6:20 am 
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Koa
Koa

Joined: Tue Jan 25, 2005 3:18 pm
Posts: 785
Location: United States
Try re-installing your video card driver. If you are using Windows and your video card is plug-n-play, then right-click on "my computer," click "properties," click the "hardware" tab," click on "device manager," click "Display adapters," right click on your video card, and select "uninstall." Once it is uninstalled, reboot your computer and windows should re-install the driver. (You may have to re-boot again after that; your computer will prompt you.)


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PostPosted: Wed Nov 30, 2005 7:18 am 
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Old Growth Brazilian Rosewood
Old Growth Brazilian Rosewood
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Joined: Mon Dec 27, 2004 1:20 pm
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Location: United States

They do that right before they catch on fire...   

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Columbus, Ohio
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PostPosted: Wed Nov 30, 2005 8:22 am 
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Koa
Koa
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Joined: Fri Jan 07, 2005 6:07 pm
Posts: 574
Location: Canada
State: BC
Country: Canada
[QUOTE=Brock Poling]
They do that right before they catch on fire...    [/QUOTE]

What Brock said :D
When I worked tech support for an unnamed evil computer corp we had a model of monitor that actually gave you a strong shock when you touched the power button Make you feel better about your blinking?

Seriously though, it sounds like a video card issue. Could be drivers, if reinstalling drivers doesnt work and a diff monitor shows the same problem it, just get a new card.

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PostPosted: Thu Dec 08, 2005 7:16 am 
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Walnut
Walnut

Joined: Fri Dec 02, 2005 4:32 am
Posts: 25
I know this is a week late in coming, but better late than never.

I don't believe this to be a hardware issue. Hardware problems don't happen on specific intervals or even close to them.

Also, I see this problem all the time in my line of work and play as a computer programmer.

In my experience it's been spyware of the more offensive variety. The blinking is actually a hiding program setting focus to itself then relingquishing it back to what ever had the focus to begin with.

If you take the mind to Walter, open up the task manager view the processes tab and sort descending by CPU (thats CPU usage).

If on these blinks, there is no spike in a processes CPU usage at the same time then its a hardware problem and I would be surprised.

However, if it's spyware, you will see a process spike in it's cpu usage at the same time as the blink. (a spike is relative, it's reasonable to see varying processes get different cpu priority and usage, but it will be obvious in the case of the spyware usage)

Once you determine what the culprit is, or rather the exact piece of spyware by it's process name, you can then search the internet for it's common name and then search symantec (http://securityresponse.symantec.com/ ) for how to remove it.

Be aware that spyware is not like a virus in the true sense of the definitions and symantec 'general' doesn't treat them the same. This means that virus software won't remove it or even detect it, generally. This is because a virus is generally automatically propogated without concent of the users/operators. This type of spyware is downloaded and installed completely by the user of the computer which is infected.

You may be saying, 'well that is imposible, I would never install something like this.' That's probably so, but you probably would install other things, freeware video codecs such as DivX. The freeware version of DivX is saturated with spyware apps. All of which are installed without you knowing, but is part of the license agreement.

This kind of spyware is frequently attached to games that children and teenagers download.

My stepson at home loves to download games. Being that my computer is the bread and butter of our household, it's not permitted to download anything on that computer. When he does (because my computer is the fastest and it plays the best games and he knows it) download and installs these games I always know because of:

1. They flash as you described
2. The computer can at times become so slow as to be unusable

I often see this at my employers too, all the time.

Hope this helps any and all who are plagued by spam anything. It is a sad state of affairs when these people seem to think it's okay to steal from consumers. and stealing is just what it is.

-Rick


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PostPosted: Thu Dec 08, 2005 9:57 am 
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Brazilian Rosewood
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Joined: Tue Feb 15, 2005 10:31 am
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Rick...

I'm using a friend's computer, and he's got Symantec's Norton Anti-virus installed. We can't seem to receive Norton's updates, and, strangely, we can't access symantec.com or securityresponse.symantec.com--we just get a "This page can not be displayed" message. This has gone on for some time. My friend is reluctant to call Symantec, because (big surprise) they charge for the call. Any ideas?


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PostPosted: Thu Dec 08, 2005 10:37 am 
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Koa
Koa

Joined: Mon May 09, 2005 1:41 am
Posts: 1157
Location: Siloam Springs, AR
That's likely a virus, or possibly spyware. You can download the latest virus definition file on another computer, burn it to CD and then there should be an option to update from a file instead of the internet. Check the help file.

Also download Lavasoft's AdAware and Spybot Search and Destroy, both can be had at http://www.download.com .           ;           ;     They both do the same thing, but each one will catch things the other won't. Download the latest spyware definitions if the program's update won't do it.

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PostPosted: Thu Dec 08, 2005 1:30 pm 
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Cocobolo
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Joined: Fri Nov 04, 2005 1:59 am
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Location: United States
Carlton, that almost sounds like a browser hijacker, A real nasty form of spyware. Google browser hijacker & see what you come up with.
As far as the blinking, if it was me I'd unistall the drivers and the vid card, dust out the slot real good and re install everything and see what happens. It may not be the problem but it's easy enough to do and free, and one thing that will be ruled out.


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PostPosted: Thu Dec 08, 2005 2:55 pm 
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Cocobolo
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Joined: Tue Jan 11, 2005 12:01 am
Posts: 234
Hmmm ...

If your car is pulling to the right, what do you do?

Change the ball joints, Right? Maybe, but I would check if there is air in the tire first.

Try shutting the computer off and restarting it first. Often the will do wonders.

It still might be your "ball joints" though


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PostPosted: Thu Dec 08, 2005 3:19 pm 
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Koa
Koa
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Joined: Wed Jun 08, 2005 1:00 pm
Posts: 1644
Location: United States
City: Duluth
State: MN
Country: USA
Focus: Build
Status: Amateur
The advice to use several different brands of spyware thwarters and antivirus programs is solid advice. You'd think that Symantec/Norton, being the biggest AV player, could stop a freight train. But they sometimes miss the ping-pong balls. Symantec AV is also the first program a sophisticated attacker will attempt to disable.

Go to TrendMicro, and run the online Housecall software. Each time I have had a problem (virus, malware) that I could not fix with Symantec AV, Housecall found the problem.

Dennis
p.s. Shutting down and restarting the computer could possibly do one of several nasty things that help the malware: allow it to replicate, allow it to get to lower levels in the computer (harder to find and kill), allow it to hibernate.

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Dennis Leahy
Duluth, MN, USA
7th Sense Multimedia


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PostPosted: Fri Dec 09, 2005 1:17 am 
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Koa
Koa

Joined: Thu Dec 01, 2005 5:10 pm
Posts: 778
Location: Madison, WI
Carlton,
If you find the cure for the "This Page Cannot be displayed" error, let me know. My folks are having the same problem. Just started 2 weeks ago. Its driving them crazy and 1/2 the websites don't work.
-j.

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PostPosted: Fri Dec 09, 2005 2:01 am 
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Cocobolo
Cocobolo
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Joined: Tue Jan 11, 2005 12:01 am
Posts: 234
[QUOTE=DennisLeahy]
p.s. Shutting down and restarting the computer could possibly do one of several nasty things that help the malware: allow it to replicate, allow it to get to lower levels in the computer (harder to find and kill), allow it to hibernate.
[/QUOTE]

OOpps Oh Ok ... I'll stick to luthier topics from now on


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PostPosted: Fri Dec 09, 2005 3:01 am 
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Walnut
Walnut

Joined: Fri Dec 02, 2005 4:32 am
Posts: 25
All sounds like some nefarious dealings going on. As far as browser hijacking is concerned, usually it doesn't prohibit you from browsing the internet; it usually pops up many additional browsers with some junk search sites and from there they each start travelling the net. But not limited to that.

As far as not being able to access Site B while you can access Site A has many culprits. If I was to troubleshoot it, I'd make sure that the connection you have, is actually there. Obviously it's truely there sometimes, you all post messages here.

But when you loose it again. Go to a command window (start | run | cmd.exe ) and run the program ipconfig.exe

(This is for Win 2000 or XP, 9x & Me is a different program that I can't remember what it is. I will look into it if someone needs me to)

This will give you details on your connection to the internet.

Basically what you are looking for is a valid IP address. The only really way I can explain a real ip address is that it WON'T look like, 192.168.xxx.xxx and it wont look like 127.0.0.xxx. Where xxx will be some number (0-255)

If the number DOES look like those, you can run ipconfig /release AND then run ipconfig /renew    .

If that doesn;t work (numbers reappear or it still doesnt access the site(s)) fully restart the computer, that is shut down AND turn off power. Then reboot and reconnect to internet.

I really doubt that this is any of your problems (because you seem to be able to access this site okay) but I'm going through the long desc, just in case this is an intermitten problem.

Next question I'd have if it still gives you issues, is are you running a wireless network that includes your internet connection? (I.e. Cable or DSL internet AND a wireless network)

If so, you may have a problem with your wireless hardware 'hickupping' . Nothing serious, it happens all the time to me and I know why, just haven't invested the effort to correct it. What this may be is a story. Computers (especially XP) will hibernate, sleep, and 'power' down unneed pieces of hardware to save power and usage. This happens when you leave the computer on and walk away for a period of time. I have found that my computer, XP Pro, powers down the network controller (gives me access to the wireless network) during this period of time. When I come back, the computer 'wakes' the unused hardware (monitor, etc), but it seems the network controller has problems waking up. To fix this, I reboot the computer. pain in the but, just haven't figured out what is wrong here to correct it .

So if you are on a wireless network AND these problems of not being able to get to the sites happens after you return to the computer, after it's powered down, this could be your problem, and to fix it, reboot.

If that still isn't your problem next step is the browser and the 'url' being used. Usually things are cool here but I thought I'd mention it because Carlton typed symantec.com like that and not http://www.symantec.com/ .

The internet is a HUGE immense place. Not only is it big, many different 'languages' (thats the http or ftp or gopher and more) are being spoken between the computers. Also, for each address (symantec.com, msn.com, luthiersforum.com, etc), there is many different 'sub-addresses' (generically www, ftp, w3, and MANY more) so as you can imagine the possibilities are endless as to what a web site can provide, and thus what a user can access.

Browsers give a user a program to access sites with sub sites using a language. But the browser needs to know what language to use, you tell it by typing http. It also needs to know the sub-site (www, ftp, etc [really it's a unique 'computer' on the symantec.com domain]).

Now if you just type symantec.com in the address bar of your browser, it should be able to figure out it's http://www.symantec.com/ by itself. the browser will do this by querying symantec.com by going through the most likely suspect (http & www). If it doesn't get a reply back from the site in a reasonable amount of time (for WHATEVER reason and we'll get to that) using http & www the browser doesn't know what to do, so you get the page can't be displayed or site not found, etc. you get an error.

So, at this point, just to make sure, type out to full URL (universal resouce locator) of http://www.symantec.com/ and see what happens.

If, at this point you STILL get the errors / problems. Then I would guess that it's due to dropping packets between you and the site. So we need to ping it to see, in the command window type:

ping www.symantec.com /n 100

This will ping, send packets of information to symantec and symantec will return it once received. If a packet is dropped on either leg of the trip, it will say 'Request Time Out' for that particular ping request, (we are actually sending 100 in this case)

So if it's 'request time out' a lot (more than not) then hit the key combination CTRL+C to stop the program.

If there aren't any dropped packets, then it's something else. But if there are packets dropped, we need to trace route it now. Trace routing pings every computer along the path between you (only you) and www.symantec.com. There will be alot and each one is called a hop. (actually most AREN:T computers here, they are switches and router, but they are computers in their own rights)

After the ping completed above it will display the results. Key here is the Lost amount/percentage. If there are any, the internet service provider you have is dropping the ball. BUT what we are looking for really is a signigant percentage, more than 2% will cause headaches (sometimes pages won't display EVERY picture, or simple pages take A LONG TIME to load.) Anything over 4% you will see this with MANY sites, more than 10% very few sites will work correctly. More than 20% and NOTHING works.

Trace routing will tell you where along the internet path the problem lies.

Type this in the command window.

tracert www.symantec.com -d -h 255


How this works is tracert actually pings the site, but it tells ping to only allow 1 hop for the first, 2 hops for the second 3 for the third and so on till it traverses every hop between you and symantec. By doing this it determines the computer/router address at that particular hop.

Once it determines the computer there, it pings that address with 3 pings. Goes on to the next, 3 pings, next 3 pings and so on.

If the computer/router isnt responding at that hop or for a ping, it will display a *. Don't worry if you see a star for 1 of the 3 pings at an address. It's quite common due to the settings tracert uses. Don't even worry about 3 *'s for a single address, this might mean the computer / router was set up to NOT respond to pings. What you do worry about is at some point EVERY address will show 3 *'s.

And the first one is the culprit. Write down the address of the computer (you can scroll the window if it falls off the top) and call your internet service provider help line and tell them about your computer problems and then tell them you got trace route and ping data showing the problem.

When you are talking to them, make sure they understand your displeasure with their service. I demand reimbursement for the month when this happens. Sometimes I get it, sometimes not. Your success may vary. But be sure to understand that you are paying a service that you expect to be able to use. And when they say, 'this isn't in our control, we can't be held responsible.' that is bunk. You pay a premimum price, so should they (an internet provider themselves pay for internet access through other providers. and they themselves like to change it week to week, causing problems for you a lot of times [ISP is now a commodity]) You get what you pay for.

Okay, if this wasn't your problem, then it's mostly virus, spyware, etc. Go download AdAware http://www.lavasoft.de/. This is an AWESOME AWESOME AWSOME piece of software.

Like anti-virus AdAware is anti-spyware, and it's FREE!

This has either taken care of all my spyware problems or pointed them out to me. (so can be removed, except manually **see below for the worse type of spyware**

With AdAware it should take care of your problems. If it doesn't you need a computer technician to look at your computer. At this point, it sounds like the computer just isn't hanging on anymore due to too many crashes, power outages, bad power downs, etc and needs to be wiped and all software reinstalled. Sorry, but that sort of thing doesn't fit well on a BBS or over the phone, really needs a tech to do it. If you are near the akron area, i'd be happy to help myself. Been doing this for many years, probably more than most luthier's here have been making fine saw dust. Well maybe, not... But it's been a LONG time.


Okay, for the worst spyware I've seen. Background, I have a movie called 'Downfall' that is about the last 12? days of the Third Riech. Same people that made Das Boot made this film. I absolutely love this film because it portrays Hitler as some OTHER than stupid. He's still an Egotistical maniac, but not stupid.

At any rate, I wanted to back this up onto my computer and another DVD. Since I don't do this all the time, I had to start from scratch, obtaining software to retrieve the DVD info, stuff to organize it, stuff and stuff to burn it to DVD.

Well I got every thing together and started the extremely LONG process of copying the DVD. Midway through I wanted to view the files to make sure they were okay and not currupted. Dang it, it's a DivX format file. So off to DivX to get the free codec to view DivX video files.

I install it, continue on and it seems okay. Except computer seem 'funky' to say the least. I'm not even browsing the internet and every fiew minutes I get browsers popping up all over the place. (Browser hijacking )

Also, the screen flickers. (Hidden spyware app reporting your doings on your computer)

And sometimes the computer is DOG slow. (Something using your processor to do something, who knows the reason it is.)

The spyware browser hijacking portion would also take you to sites that actually had viruses on them. I think I ended up with 20 or so viruses in the end even WITH symantec running.

So looking at the running processes, there were a few suspicious processes. I'd kill them and they'd magically reappear (regenerating spyware). eeee so what, just means someother process is watching the first and recreates the process once it's ended. But I couldn't find the source, until I found out it's a Windows Service now. (A service is a serious operating system component) Now this has REALLY pissed me off.


Search the internet, go to symantec BINGO they know what it is; so I print the instructions and description out. Go read a while.

Man this spyware (not virus, because I asked for it with the freeware DivX codec installation) was a real piece of work.

It had SO many things watching itself and was able to randomize and regenerate. This is what made it so hard to remove. AdAware and other spyware removal tools couldn't take care of these because of the random nature. The instructions were something like, 'in this directory look for a file that may have a file name with random numbers and letters with win32 at the beginning or end and may be hidden.'

And you had to registry edit, delete files, go to the source site and download their uninstaller and still go through the hoops. All of this had to be taken in extreme EXACT order or else you had to start over.

I forget the spyware name , something like 'computer associates'. Each of the viruses was either a panda or trojan variant.

Really pisses me off sometimes.


Well that is enough rambling for me. Been at work for quite a while now and haven't gotten ANYTHING done...

Let me know what's going on and I'll try and do what I can.

-Rick




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PostPosted: Fri Dec 09, 2005 3:28 am 
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Walnut
Walnut

Joined: Fri Dec 02, 2005 4:32 am
Posts: 25
For those of you plagued by viruses, spyware, corrupted file systems, windows, etc. here's a point to follow first and foremost.

Unless you are actively following some plan to remove the problem, pperate as normal as you can, meaning go ahead and continue to shut down and restart the computer.

Sure, it will probably solidify the virus and/or spyware in your system but the alternatives are you aren't using your computer at all, and you can't remove it per instruction because the instructions are based upon the spyware / virus being holed up in your computer.

And as I am sure most of you are Windows users, everyone knows Windows can't handle not being shut down often. Windows sucks. LOL

Another thing to think about.

'The first time Microsoft puts something out that doesn't suck will be the exact time Microsoft starts making vacuum cleaners.'

-Rick


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PostPosted: Fri Dec 09, 2005 3:51 am 
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Brazilian Rosewood
Brazilian Rosewood

Joined: Wed Jan 05, 2005 6:25 pm
Posts: 2749
Location: Netherlands
Hey, my Win2K installation is perfectly stable, thankyouverymuch. Currently been up for 645 hours (almost 28 days), no problems to speak of. Still pretty fast, responsive, Firefox crashes every 6-7 days or so, but that's hardly the OS's fault, is it?

All OS's suck, including the much lauded OSX (I have too many friends who are Mac users to believe in the myth of the 'perfect Macintosh computer'), linux, unix, whatever.

As for spyware: I'm running a software firewall in addition to the one built into the wireless router (I'm cabled up, BTW), up-to-date viruschecker (Grisoft's AVG, free, good, updates frequently), and run two anti-spyware suites about once every month or so (Spybot Search and Destroy, and Adaware SE). They don't really find anything other than fairly innocuous cookies, but I run them anyway, just in case.

Using a combination of spyware cleaners and AV software, I've yet to come up against a machine that's so far gone it can't be fixed. Maybe I'm just lucky.


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PostPosted: Fri Dec 09, 2005 4:00 am 
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Walnut
Walnut

Joined: Fri Dec 02, 2005 4:32 am
Posts: 25
It was a joke Mattia. As a purely Microsoft person (MCP, MCSD, MSDBA) I thought it was pretty funny when I first heard it. Good to see your system is up for 645 hours. Thats a longer period of time than my Win XP goes before I wipe it and reinstall. We never let any of our systems here @ work go for more than 5 days.

I do a lot of Windows Service programming an such I am compiling, installing and removing my apps hundreds of times a day. Given the state of everything involved, I can last about 3 weeks before the number of invalid references in the registry overcomes the system.

It's been this way for years, but now I ghosted a clean development system that when I need to re-do the system it only takes about 15 minutes as apposed to 20 hours to install everything manually.


-Rick


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PostPosted: Fri Dec 09, 2005 10:44 am 
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Speaking on behalf of Microsoft (full disclaimer...I have worked for Microsoft for almost 11 years as a software engineer in Microsoft group that sells to the US Federal Government which is Microsoft's biggest customer worldwide).

All of the advise was good...I try to stay out of the fray as it is too easy to take potshots at Microsoft despite the fact that there are an estimated 670 million PCs in the world running (legally or not) some version of Windows.

Having said that last year Microsoft purchased an antispyware company Giant software that had one of the best commercial anti-spyware products on the market. Before Microsoft acquired Giant thier Anti-Spyware product was selling for $89.00 retail!

After Microsoft acquired Giant we decided to make the product free for download to anyone that owns a copy of Windows. It is an industrial strength Anti-Spyware product and Bill Gates has gone on record saying that while the product which is in beta today is the same commercial product that Giant sold for years but that for Windows customers the product will be completely free including all updates.

The state of most PCs today is as bad as it is because when people buy their Dell or whatever for home it ships usually with a 90 day trial of some vendors anti-virus package (not all AV products handle spyware) and because it was working when they bought the computer never realized that it would only protect them for 90 days at which time a subscription would need to be purchased to keep the machine protected.

So why doesnt Microsoft just lock down Windows and ship its products with an antispyware and antivirus product installed...we woulds love to but are constrained from doing so because people percieve that Microsoft is trying to take over the anti-virus market. Microsoft produces thousands of pages of documentation on how to protect your PC but few if any read it.

Windows XP ships with a personal firewall built into the operating system but untill Service pack 2 it was not turned on by default as there are a number of other really good firewall products on the market. Windows XP also can keep your machine updated with all of the latest security patches by turning on Windows update which will patch your hardware drivers as well as Windows as an OS.

If you go to microsoft.com and search for anti-spyware or anti-virus products Microsoft will point out some of the great freeware products such as Adaware and SpyBot search and destroy (on the same page as telling about the free Giant Anti-Spyware download) as well as telling you all about the other anti-virus companies that have great products...if you own a good anti-virus product use it, if not try the Microsoft anti-spyware product that we are providing for free or the good freeware ones we recommend.

If you talk to a computer security person and mention that you had a machine that was infected they would probably tell you that no matter what product you use that they would never trust the machine again until the machine was wiped and reinstalled.

Today the 3rd party market for products to "ghost" or reimage your PC has some good products but almost all of them need to be purchased. In the next version of Windows desktop named "Vista" Microsoft will include as part of the operating system a disk imaging technology (works with your existing imaging product) that will help you to be able to reinstall everything without losing your settings and files in less than 15 minutes...

Computer problems are a pain for everybody but today most hardware and software are way too complicated (as are most cars today) so that it is difficult for an individual to figure out what is going wrong...which is painful.


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PostPosted: Fri Dec 09, 2005 2:34 pm 
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Brazilian Rosewood
Brazilian Rosewood

Joined: Tue Feb 15, 2005 10:31 am
Posts: 3134
Location: United States
Rick,

Thanks very much for your detailed answer. I'll get together with my friend, and we'll give it a try!

Thanks also to others who offered help--all good tips (for this or other problems).


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