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joshnothing
PostPosted: Tue Oct 05, 2021 9:01 pm 
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Koa
Koa

Joined: Tue Jan 15, 2013 10:00 pm
Posts: 985
First name: Josh
Focus: Build
Status: Amateur
ballbanjos wrote:
I sure hope this is a one off kind of incident. I've had great luck with Stew Mac's service and products since the 70's. Things can change though...

Dave

This is my first bad experience, in the past I’ve always found them great to deal with.


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Hesh
PostPosted: Wed Oct 06, 2021 3:54 am 
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Old Growth Brazilian Rosewood
Old Growth Brazilian Rosewood
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Joined: Fri Nov 02, 2007 9:49 am
Posts: 13387
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Ann Arbor
State: Michigan
Country: United States
Status: Professional
Edited after receiving very poor service from StewMac


Last edited by Hesh on Fri Oct 08, 2021 2:09 pm, edited 1 time in total.

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joshnothing
PostPosted: Wed Oct 06, 2021 5:01 am 
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Koa
Koa

Joined: Tue Jan 15, 2013 10:00 pm
Posts: 985
First name: Josh
Focus: Build
Status: Amateur
I have no hate for Stewmac, my shop is full of their tools as well as consumables, pots caps etc I buy through them. Without doubt I’ve acquired more tools and supplies related to luthiery from Stewmac than any other single source.

I’m just relating a real experience that I’m having with them at this time and I do have the perspective to understand this one screwed up order is just a minor annoyance in the grand scheme of things.

It’s also a fact that even if they made me really mad I’d still buy at least some stuff through them as they’re the cheapest and most convenient source for some things I regularly need.

Hesh, I’ve looked at that amp kit with some interest as I want a small unit for customers to play through when they come by the shop, thanks for the review.


These users thanked the author joshnothing for the post: Hesh (Thu Oct 07, 2021 5:18 am)
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Hesh
PostPosted: Thu Oct 07, 2021 5:21 am 
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Old Growth Brazilian Rosewood
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Joined: Fri Nov 02, 2007 9:49 am
Posts: 13387
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Ann Arbor
State: Michigan
Country: United States
Status: Professional
joshnothing wrote:
I have no hate for Stewmac, my shop is full of their tools as well as consumables, pots caps etc I buy through them. Without doubt I’ve acquired more tools and supplies related to luthiery from Stewmac than any other single source.

I’m just relating a real experience that I’m having with them at this time and I do have the perspective to understand this one screwed up order is just a minor annoyance in the grand scheme of things.

It’s also a fact that even if they made me really mad I’d still buy at least some stuff through them as they’re the cheapest and most convenient source for some things I regularly need.

Hesh, I’ve looked at that amp kit with some interest as I want a small unit for customers to play through when they come by the shop, thanks for the review.


Edited after receiving very poor service from StewMac


Last edited by Hesh on Fri Oct 08, 2021 2:09 pm, edited 1 time in total.

These users thanked the author Hesh for the post: joshnothing (Thu Oct 07, 2021 6:25 am)
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jfmckenna
PostPosted: Thu Oct 07, 2021 8:56 am 
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Brazilian Rosewood
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Joined: Tue May 13, 2008 10:44 am
Posts: 6256
Location: Virginia
I built a Marshall 18 watt clone a few months back and it was a lot of fun and it's a great little amp. Those old designs are just amazing. It's kind of addictive like guitar building too. I bet that 57 tweed is a great little amp.... Hmmmmm.....


These users thanked the author jfmckenna for the post: Hesh (Thu Oct 07, 2021 9:53 pm)
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Hesh
PostPosted: Thu Oct 07, 2021 9:59 pm 
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Old Growth Brazilian Rosewood
Old Growth Brazilian Rosewood
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Joined: Fri Nov 02, 2007 9:49 am
Posts: 13387
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Ann Arbor
State: Michigan
Country: United States
Status: Professional
jfmckenna wrote:
I built a Marshall 18 watt clone a few months back and it was a lot of fun and it's a great little amp. Those old designs are just amazing. It's kind of addictive like guitar building too. I bet that 57 tweed is a great little amp.... Hmmmmm.....


edited after poor service from Stew Mac


Last edited by Hesh on Fri Oct 08, 2021 2:08 pm, edited 1 time in total.

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Hesh
PostPosted: Fri Oct 08, 2021 1:02 pm 
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Old Growth Brazilian Rosewood
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Joined: Fri Nov 02, 2007 9:49 am
Posts: 13387
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Ann Arbor
State: Michigan
Country: United States
Status: Professional
I am removing my recommendation of StewMac their customer service owes me call backs and nada, nothing from them..... I spent $2K there in the last two weeks and they can't support their clients????
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Hesh
PostPosted: Sat Oct 09, 2021 5:02 am 
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Posts: 13387
Location: Ann Arbor, Michigan
First name: Hesh
Last Name: Breakstone
City: Ann Arbor
State: Michigan
Country: United States
Status: Professional
My StewMac problem is working toward a resolution they have contacted me and are helping now. Thanks.


These users thanked the author Hesh for the post: joshnothing (Sat Oct 09, 2021 8:24 am)
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joshnothing
PostPosted: Wed Oct 13, 2021 3:51 pm 
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Koa
Koa

Joined: Tue Jan 15, 2013 10:00 pm
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First name: Josh
Focus: Build
Status: Amateur
Update from me, my missing item finally arrived yesterday, somewhat sooner that I expected. So I guess that’s resolved, albeit six weeks later than expected/desired.

I’m still sitting on this unwanted set of tuners SM sent me and insist I should drive an hour to send back to them.


These users thanked the author joshnothing for the post: Hesh (Wed Oct 13, 2021 11:55 pm)
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joshnothing
PostPosted: Mon Oct 18, 2021 7:14 pm 
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Koa
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First name: Josh
Focus: Build
Status: Amateur
… and another update from me to let you alll know that SM made contact to sort this all out. I appreciate that they made the effort.


These users thanked the author joshnothing for the post: Hesh (Mon Oct 18, 2021 8:58 pm)
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bcombs510
PostPosted: Wed Oct 20, 2021 9:08 am 
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Brazilian Rosewood
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Joined: Mon Jul 27, 2015 8:21 am
Posts: 3603
First name: Brad
Last Name: Combs
Focus: Build
Status: Amateur
When it works (I've never had an issue personally) - it's awesome!

Attachment:
SM1.jpg


Attachment:
SM15.jpg


Attachment:
SM2.jpg


Brad


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These users thanked the author bcombs510 for the post: Hesh (Wed Oct 20, 2021 1:43 pm)
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